Title
Proposal to Conduct a Professionally Developed and Administered Opinion Survey
Recommended Action
Committee Recommendation:
As part of the City's 2015 budget engagement, the Finance Committee recommends seeking citizen input through a survey.
City Manager Recommendation:
Concur with staff's recommendation to conduct a professionally developed and administered survey to benchmark satisfaction with City services; prioritize City services; and explore how best to communicate and engage the public
Report
Issue:
Whether to conduct a professional survey to measure residents' opinion.
Staff Contact:
Cathie Butler, Communications Manager, 360.753.8361
Debbie Sullivan, Deputy Public Works Director, 360.753.8494
Jane Kirkemo, Administrative Services Director, 360.753.8499
Paul Simmons, Parks, Arts and Recreation Director, 360.753.8462
Jay Burney, Assistant City Manager, 360.8740
Stacey Ray, Associate Planner, 360.753.8046
Presenter(s):
Cathie Butler, Communications Manager
Background and Analysis:
Finance Committee Discussions:
Recently the Finance Committee discussed a public engagement process for the 2015 budget. Staff proposed using some of the survey tools available on Legistar. Through the Washington State Auditor's office who is working with Stuart Elway of Elway Research, they developed a survey tool to measure general satisfaction with city services. Staff discussed the survey with the committee, and the committee was in general agreement with it. Attached is a draft of the survey considered by the Finance Committee.
Staff Discussions:
At the same time, Communications Manager Cathie Butler and Public Works Deputy Director Debbie Sullivan were discussing a survey to solicit citizen opinion about Public Works services and city communication / outreach efforts. They met with Stuart Elway of Elway Research to understand current survey methodology and to discuss the possibility of replicating some of the survey Elw...
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