Title
Citizen Request Management (CRM) Project Update
Recommended Action
Committee Recommendation:
Not referred to a committee.
City Manager Recommendation:
Receive the update on the Citizen Request Management (CRM) Project
Report
Issue:
Whether to receive an update on the Citizen Request Management (CRM) project.
Staff Contact:
Melynda Schmitt, IT Supervisor IV, Administrative Services, 360.753.8225
Presenter(s):
Melynda Schmitt, IT Supervisor IV, Administrative Services,
Background and Analysis:
In December 2015, Information Technology staff updated the General Government Committee on the implementation of a Citizen Request Management solution. The Committee asked for a follow-up update in 2016.
The City has moved forward with the project to deploy a Citizen Request Management (CRM) solution. And the solution, Oly Connects, recently had a soft launch.
Neighborhood/Community Interests (if known):
N/A
Options:
None. Information only.
Financial Impact:
The implementation cost were funded by the IT Planning and Implementation program, $25,000 has been allocated to this project.
Attachment:
2015 Staff Report