Title
Approval of Additional Community Planning and Development Program Assistant and Parking Enforcement Officer Positions
Recommended Action
Committee Recommendation:
Not referred to a committee.
City Manager Recommendation:
Move to approve the addition of a program assistant and a parking enforcement officer position, and direct staff to prepare an appropriation ordinance for Council to consider at a future meeting to fund the program assistant position through Development Fee revenue and the parking enforcement officer through the Parking fund.
Report
Issue:
Whether to approve additional program assistant and parking enforcement officer positions to meet development demands and increase efficiency by reducing ongoing training needs.
Staff Contact:
Leonard Bauer, Deputy Director, Community Planning and Development, 360.753.8206
Presenter(s):
None - Consent Calendar Item.
Background and Analysis:
Community Planning and Development has used a series of temporary positions over the past several years to address workload volumes in the City Hall Customer Service Center and Parking Services. These temporary positions have been funded from development fee revenue and the parking fund, respectively.
The City Hall Customer Service Center includes two locations: the first floor reception counter, and the Second floor development services counter. To serve customers adequately, two staff are needed at each counter to cover customers by phone, in person, and through the online permit portal. Staff are cross-trained to work at either counter. Currently, the Center is authorized for three permanent program assistant positions, with the fourth being covered by temporary employees. This requires on-going training of new temporary employees. Authorization of an additional program assistant position would provide four trained and experienced positions to serve all customers.
Parking Services provides operation of all City parking facilities and designated ...
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